Milanovaclinic - Regulations

Organizational rules




Medical entity company

1. The medical entity operates under the name KM SP Z OO and uses the trade name MILANOVA CLINIC or MILANOVA Dental&Esthetic Clinic. KM SP ZOO is entered into the National Court Register kept by the District Court for Wrocław Fabryczna under KRS number 0000963438, NIP: 8943185661, REGON: 521862592.

Goals and tasks of the healthcare entity

1. The aim of the medical entity is diagnosis, prevention and treatment of patients meeting the requirements of current medical knowledge, which is carried out through the implementation of tasks in the field of providing health services in the field of dentistry and aesthetic medicine.
2. The health care entity may in particular: evaluate the patient’s health condition, including in the field of temporary incapacity for work, cooperate with other health care entities, schools, workplaces, conduct educational and promotional activities in the field of health care.


Organizational structure of the medical facility

1. The medical entity carries out medical activities in a dental office in Wrocław (50-513) at ul. Gazowa 90/u6, which consists of:
2. two separate dental stations (offices);
3. X-ray laboratory;
4. sterilization room;
5. waiting room

Type of medical activity and scope of health services provided

1. The medical entity provides health services in the field of:
2. dental prophylaxis, including preventive treatments;
3. conservative dentistry;
4. pediatric dentistry;
5. microscopic endodontics;
6. orthodontics;
7. prosthetics;
8. dental surgery with implantology;
9. periodontology;
10. aesthetic dentistry;
11. anesthesia;
12. dental X-rays (2D and 3D, cephalo)
13. Health services are provided:
a) respecting the principles of professional ethics, with due care and in conditions meeting the professional and sanitary requirements specified in the currently applicable legal provisions.
b) using high-quality dental materials and dental equipment, which is under constant technical supervision and meets all legally required quality standards.
14. If it is necessary to provide health services beyond the scope specified in section 1, the patient may be referred to another healthcare entity that provides a given service.

Place and time of providing health services

1. The medical entity provides health services at ul. Gazowa 90/u6., Wrocław 50-513.
2. Health services are provided during office opening hours, i.e.:
a) on working days 9am-8pm
b) on Saturdays 10-15 * (depending on existing demand).

The process of providing health services

1. Health services are provided by persons practicing a medical profession and meeting the requirements specified in applicable law.
2. Services are provided for a fee.
3. Health services can be provided after making an appointment and registering the patient.
4. Registration of patients takes place at the place where health services are provided, in person, by a statutory representative or another person authorized in writing. It is also possible to register a patient by phone at the following numbers: 607 214 428 or via the Internet and https://www.
5. To register, the patient is obliged to present an identity document containing the PESEL number. Telephone registration is based on the data provided by the patient, in particular name, surname, PESEL number and contact details. In the case of a foreigner, registration is based on a passport or other document confirming identity. Their scope is determined by the Act of November 6, 2008 on patient rights and the Patient Ombudsman (consolidated text: Journal of Laws of 2016, item 186, as amended, Art. 25). If you refuse to provide personal data, the patient will not be admitted for a visit, except in life-threatening situations.
6. The registered patient reports for admission to a given doctor in the office, punctually on the indicated date. In the case of the first visit, the patient is obliged to report at least 10 minutes in advance in order to create a patient card and complete the medical documentation referred to in § 6 section. 6 below.
7. Before the first visit, the patient is obliged to:
 submitting a written declaration regarding the authorization or lack of authorization of a selected person to inspect his medical records;
 submitting a written declaration of consent to provide health services;
 read the information on the principles of personal data processing by the healthcare entity;
 familiarize yourself with the organizational regulations of the medical entity conducting medical activities and the price list of services;
 presenting an identity document containing the PESEL number – in the case of registration by telephone.
8. Each time, before starting the procedure, the patient is obliged to provide separate written consent to provide health services in the form of a given procedure.
9. Priority in the provision of health services is given to patients registered for a visit or procedure on a given day.
10. Providing health services to patients requiring emergency treatment related to reported pain is possible during the opening hours of the office, after prior consent of the dentist, taking into account the time possibilities resulting from the admission schedule on a given day. If admission in the above mode is not possible, the patient will be referred to another entity providing medical services. If you consent to admitting a patient out of turn, the patient is obliged to register in advance in accordance with these regulations.
11. Visits of children up to 16 years of age: Doctor in accordance with Art. 34 of the Act on the medical and dental professions, may not provide any services or benefits to a minor patient under 16 years of age without the consent of his or her legal representative. A child under 16 years of age should come for a visit with a parent or legal guardian (e.g. grandmother, grandfather, aunt, etc.). If a child comes for a visit on his or her own, he or she should have the written consent of the parent or legal guardian and confirmation of his or her personal data by telephone by the receptionist.

Booking and canceling appointments

1. The reception confirms visits the day before by phone or text message.
2. Please confirm or cancel your appointments no later than 6.00 p.m. the previous day.
3. Patients are scheduled for a specific time, we make every effort to ensure that visits are carried out at the agreed time. We care about good organization of the clinic’s work, we respect our patients’ time and try to avoid delays in their admission. Unfortunately, sometimes unforeseen situations occur and some treatments take longer (even standard treatment cannot be precisely planned within a specific time frame). Therefore, it may happen that the procedure will be prolonged and the next patient will be admitted with some delay. We apologize in advance and ask patients for their understanding. If we know sufficiently in advance about the expected delay, subsequent patients will be informed of the expected delay by phone or text message.
4. If the patient cannot come to the scheduled appointment, it should be canceled in advance or rescheduled for another date so that another patient can use the appointment.
5. In the event that the Patient confirms the appointment twice and then fails to show up for it or cancels it on the same day, he or she must make a 50% prepayment to book the next appointment.
6. Prepayments for the visit apply to such a patient each time before arranging the next visit.
7. If no next date is scheduled or treatment is canceled, the prepayment is returned to the patient. If the patient does not cancel the visit or does it too late, the prepayment is charged to the clinic. Visits canceled later than 24 hours before the scheduled date cause disorganization of the office’s work and result in measurable damage on our part, which includes, among others: staff costs, utility costs, lost profits.
8. In the case of a patient who constantly postpones visits, he must make a 100% prepayment in order to book another visit.


Organization and tasks of individual organizational units of the medical facility

1. The medical entity operates through the following organizational units of the medical facility:
a) Registration and Sterilization Room – as an administrative and economic unit;
b) Dental offices and X-ray laboratory – as a diagnostic and treatment unit.
2. The tasks of the administrative and economic unit include in particular:
a) ensuring continuity of patient service and operation of the medical facility;
b) ensuring the efficiency and timeliness of health services provided;
c) ensuring respect for the patient’s dignity and fundamental rights;
d) ongoing organizational support of the diagnostic and treatment unit;
e) ensuring the availability and sterility of tools and materials necessary for the functioning of the diagnostic and treatment unit.
3. The tasks of the diagnostic and treatment unit include in particular:
a) implementation of the purpose and tasks of the medical entity specified in § 2 of these Regulations, in particular through the provision of services specified in § 4 of these Regulations;
b) ensuring a high standard of health services provided;
c) ensuring respect for the patient’s dignity and fundamental rights;
4. The detailed organization, tasks and responsibilities of the medical entity’s staff are regulated by internal organizational procedures established and implemented on the basis of concluded contracts and separate regulations.

Cooperation of organizational units to ensure efficient and effective functioning of the healthcare entity

1. The organizational units of the medical facility cooperate with each other in a way that ensures:
a) uninterrupted and secure flow of information and lawful processing of personal data;
b) efficient and effective functioning of the healthcare entity;
c) providing health services according to standards meeting the requirements of current medical knowledge.
2. Substantive supervision and detailed rules of cooperation of all organizational units performing medical activities are exercised by the partners.

Conditions of cooperation with other entities performing medical activities

1. A medical entity may cooperate with other entities performing medical activities in the scope of achieving the purpose and tasks of the medical entity specified in § 2 of these Regulations, in particular in ensuring the correct diagnosis, treatment, care and rehabilitation of patients and the continuity of the process of providing health services. .
2. Detailed rules of cooperation referred to in section 1, will each time be regulated in an appropriate civil law contract concluded with these entities, providing for specific procedures and principles of cooperation with respect for generally applicable legal provisions and with respect for patient rights.

Providing medical records and fees

1. In accordance with applicable law, medical documentation may be made available in particular to the patient or his legal representative, or to a person authorized by the patient. The entity providing health services also makes medical records available to other entities listed in Art. 26 of the Act of November 6, 2008 on patient rights and the Patient Ombudsman (z.U.2020.849, as amended). The transfer of documents is free of charge when doing so for the first time. If the Patient requests medical documentation again to the extent requested. The fee for providing documentation in the above situations cannot exceed the maximum rates calculated pursuant to Art. 28 of the Act on Patient Rights and the Patient Ombudsman:
a) The fee for one page of an extract or copy of medical documentation is PLN 14.01
b) The fee for one page of a copy or printout of medical documentation is PLN 0.49


Organization of the process of providing health services in the event of charging fees

1. All health services provided in a healthcare facility are subject to payment.
2. The process of providing health services is carried out in accordance with the Price List of Services constituting Annex No. 1 to these regulations:

Amount of fees for health services

1. The amount of fees for health services is specified in detail in the Price List of Services constituting Annex No. 1 to these regulations:
2. The clinic reserves the right to change the price list and to change the days and hours of visiting individual doctors.
3. The patient is obliged to pay for dental services performed immediately after visiting the reception.
4. Payments can be made by payment card or cash.
5. The patient can use payment methods such as deferred payment for 30 days or the installment system (we help in obtaining financing). The intention to use this form of payment should be reported before using the service because it requires 2-3 days of patient verification.
6. The patient can pay by bank transfer no later than 1 day before the visit based on a proforma invoice issued by the reception.
7. The price list does not constitute a commercial offer according to Art. 66 pairs 1 of the Civil Code and is published for information purposes only.
8. Due to the specificity of the dental industry, the treatment plan and cost can only be precisely determined on the basis of an examination and consultation with a dentist.
9. The prices given in the price list may change, as informed by the doctor before the procedure.
10. A detailed price list of dental services is available at the reception.
11. The desire to receive an invoice should be reported to the service before printing the receipt.
12. We issue invoices to patients within 3 days and send them electronically to the e-mail address provided in the medical card.
13. In the case of prosthetic treatment, the patient is asked to pay a deposit of at least 50% of the total value of the prosthetic restoration (at the first prosthetic visit). The remaining part of the payment is paid by the patient at the last visit related to the delivery of the prosthetic work.
14. The clinic may ask for a deposit for some treatments 7 days before the planned visit, e.g. a large scope of prosthetic and implantological work or treatment under anesthesia.


1. Patients have 3 parking spaces available, marked with an information board with the name of the clinic and information about the private space (parking only for patients). Parking spaces are located opposite the entrance to the clinic.
2. Appointed patients are asked to provide the registration number of their vehicle so that the clinic staff can note it.
3. Owners of vehicles left at the clinic site without an scheduled dental visit are obliged to pay a parking fee (taking private property without the owner’s consent) in the amount of PLN 500/for each commenced hour of parking. Additionally, such a vehicle may be towed at the expense of the owner of the vehicle parked on the clinic’s premises without the clinic’s consent.


Treatment warranty

1. We feel fully responsible for the quality of our work, which is why we provide a guarantee for treatments performed in our facility. The warranty does not cover temporary works and works for which the patient has been informed about the limited warranty (or lack thereof) and which are performed at his express request. The condition of the warranty is the acceptance and full implementation of the established dental treatment plan, as well as mandatory follow-up visits and hygiene at the clinic once every 6 months according to the dentist’s recommendations.
2. The condition for maintaining the warranty is:
a) Professional hygiene treatment at least every six months.
b) Maintaining oral hygiene in accordance with the recommendations of the hygienist and doctor.
c) Carrying out follow-up visits according to doctor’s recommendations every six months.
d) Taking control radiographs according to doctor’s recommendations.
3. These are general warranty rules for dental services. These may change individually for each patient. The rules and length of the warranty are decided by the doctor after examining the oral cavity, conducting diagnostics and preparing a treatment plan.
4. The warranty and guarantee ceases in the following circumstances:
a) failure to keep scheduled appointments during treatment,
b) failure to complete the recommended treatment plan,
c) continuing treatment in a clinic other than MILANOVA® Clinic
d) using temporary prosthetic solutions longer than recommended by the dentist,
e) failure to make full payment for the treatment performed,
f) failure to follow the doctor’s recommendations and instructions after the procedure,
g) not showing up for follow-up visits on scheduled dates,
h) failure to comply with the recommendations of follow-up visits, including poor oral hygiene,
i) not treating occlusive disease despite its diagnosis,
j) the natural process of bone or gum loss,
k) taking over the treatment by another dentist or dental technician not employed at MILANOVA® Clinic,
l) damage caused by use other than intended,

m) mechanical damage resulting from external factors, including damage resulting from
n) participation in accidents,
o) independent, mechanical intervention of the patient,
p) when the patient suffers from one of the general diseases affecting the condition of the teeth (diabetes, epilepsy, osteoporosis,
allergies, condition after radiation and cytostatic therapy, bone damage and diseases) that were difficult to treat
statements made before the start of treatment or concealed by the patient,
q) when the patient changes the decision about the shape and color of the tooth after cementing the final prosthetic work, when the patient collects the prosthetic work within the deadline set by the office, more than 4 weeks from the completion of the work
by the prosthetic laboratory, failure to report the defect within 30 days of its occurrence.

Room monitoring

1. The medical facility is subject to video monitoring, which includes:
2. observation of rooms and public areas, i.e. the waiting room with registration and the area in front of the entrance to the premises;
3. observation of rooms where health services are provided, i.e. dental offices, X-ray room and sterilization room;
4. Image recordings obtained as a result of monitoring, containing personal data, shall be processed by the entity performing medical activities only for the purposes for which they were collected, in a way that ensures full respect for the privacy and dignity of the patient.
5. Image recording using monitoring in the rooms referred to in section 1, is necessary in order to:
6. ensuring the safety of employees and patients;
7. protection of property and ensuring the confidentiality of information, including special categories of personal data contained in, in particular, medical documentation;
8. The image is stored for 7 days on a secured recording device. After the above period, image recordings containing personal data are destroyed.
9. Detailed rules for the processing of personal data as part of video monitoring are specified in the privacy policy available at the registered office of the healthcare entity, at the registration desk, and on the website at:


Final Provisions

1. The regulations are established, updated and amended by KM SP Z OO (MILANOVA ® Clinic). In the case of employing employees, the regulations are announced in a customary manner.
2. In matters not regulated in these regulations, generally applicable provisions shall apply.
3. The regulations are available for inspection at the patient’s request, at the headquarters of the healthcare entity, at the registration desk.
4. Information regarding the processing of patients’ personal data can be found in the privacy policy available for inspection at the patient’s request, at the headquarters of the healthcare entity, at the registration desk, as well as on the website at
5. The Regulations enter into force on January 24, 2024.


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